Frequently Asked Questions!

Frequently Asked Questions!

I have too many items in my basket!


Every time you click on the "Add to Cart" button, another item is added to the total. If you find you have too many of one particular item in your cart simply click on "View Cart" at the upper right of the screen. You can then amend the quantity and click either "Update" to continue shopping, or "Checkout Now" to finish the order and pay.

Where is my stuff? How long will my goods take to arrive?


Most of our products are delivered on a Next Working Day Service if ordered before 12 noon the previous working day, this is if stock levels permit and is not a guarantee! (we have over 95% order fulfilment on next day delivery items). Larger heavy items that require a pallet delivery (e.g. Chain Harrows, cement mixers etc ) usually take 3 - 4 working days. We are not able to give delivery times on any free delivery services.

Allow time before chasing

Please allow up to 5 working days before calling to chase your delivery. Many uncommon spare parts are ordered on request and generally you should allow 10 working days, although most common parts will be sooner.

What happens if goods arrive damaged?


Upon delivery, please inspect all goods thoroughly before signing. Check for any signs of damage, including the packaging. If you are unfortunate enough to receive damaged or missing items, you must either refuse the delivery (If Badly Damaged) or ensure it is noted on the couriers paperwork. You must then inform us, in writing within 3 working days of the delivery, otherwise we cannot accept liability. No claims with regard to damaged or broken items can be made after the courier has left delivery address, unless they have been signed for as "damaged".

I ordered two different items but only one has arrived..


Don't worry, many of our items are shipped from different warehouses. Different items may travel via different carriers, and so you will most likely receive two deliveries. If you have not received your items after five working days, please see above "Where is my stuff?"

Does Mower Magic have a printed catalogue?


Our website is our catalogue and we currently do not print a fully bound book. We do however print a special offers brochure, and can provide manufacturer brochures and leaflets. We can provide printed matter on some specific products.

Does Mower Magic ship goods outside of the UK?


Yes we do, but restrictions apply. Currently we can only deliver machinery to United Kingdom mainland addresses. Some machines can go to local islands such as Isle of Wight, Isle of Man etc. Smaller items such as parts can be shipped internationally, but are subject to additional postage which is calculated at the checkout. See our deliveries page for more info: Click here to view.

Do you do Product Servicing?


Yes - Mower Magic will handle all warranty / guarantee issues, and also has a full service workshop with trained machinery mechanics.

I have run my petrol machine with no engine oil and it has seized - that's covered by warranty, right?


Sorry no. The number one rule with petrol engine machines is that you MUST ensure there is the correct amount of oil in the engine as specified by the manufacturer. No manufacture will entertain warranty claims for seized engines that have been caused by lack of oil.

I need a Spare Part, can you help?


Mower Magic offer a comphrehensive parts ordering service, but in order to progress your enquiry we need to know the following information: Manufacturer of machine, Model of machine, Type of machine, Age of machine, Serial Number, Specific Part required with lots of detail. Please note we will be looking at computer databases, parts lists and diagrams and we will almost certainly NOT have an example real-life machine to look at. Enquires not providing this information will not be processed.

Where are Mower Magic based?


If you are in the Lincoln area, why not visit our showroom? We have a small range on display and you can see the robotic lawnmowers in action. Please note if you are visiting to view a specific item please contact us first to make sure we have it on display. Our Contact details:


Our Contact details:

Mower Magic Ltd
Magic House
Station Road,
North Hykeham,
Lincoln.
LN6 9AL
United Kingdom

Email: sales@mowermagic.co.uk

Our Phone Number is: 0845 123 5844
Alternate Phone Number is: 01522 690005
Our Fax Number is: 01522 718301


Mower Magic Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@mowermagic.co.uk.

We are happy to take orders via Fax. We are happy to take orders from Local Government, Schools, Colleges and Charities. Just fax your order to us and we will contact you to arrange payment. We can supply pre-sale invoices for your Purchase Orders.


I need help with my new petrol powered machine

I need help with my new petrol powered machine

Petrol powered machines are supplied "Dry" - this means you need to add motor oil before using. You should read the operators manual fully before use. If you do not have a manual you need to contact us immediately before using the machine. Failure to use the correct oil with your machine will result in damage to the engine.

A guide for new petrol machines is available Click here to read the guide
.

Modern Petrol Lawnmowers - they have changed.....

Some observatins from a Mower Magic Customer:

If you are used to the way petrol lawnmowers worked in the past, then you will find that a new lawn mower is different in many ways.

First there is a 'safety' cut out bar up at the handle. If you do not pull the safety bar, then the engine will not start. If you let go, then it will stop. No more idling while you empty the grass box. You are going to have to start the engine again.

Second, the throttle either doesn't exist, or doesn't do what you might expect. There is probably a choke to help start a cold engine, and this might be engaged by pushing a 'throttle' lever to the end, but otherwise the lever will have little or no effect on the speed of the engine.

This has come about as a consequence of that safety device, above. The only time the engine runs is when you are holding the handle to use it. So a single speed of engine operation is all that is required, a bit like an electric lawnmower.

However on a petrol lawnmower there is usually a load-feedback mechanism so that it gets more fuel when put under load. This is automatic and you do not need to do anything about it. You will hear the engine rev up a little when you get to that tough bit...

If you do not like the speed at which your engine is set to run then you need to check the manual to see if there is an adjuster, or talk to your supplier. Mower-Magic have been very good in this regard.

Happy grass-cutting!

S Nash 6 April 2012