Mower Magic Ltd Terms And Conditions

About Us Mower Magic Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] mowermagic [dot] co [dot] uk.

Our Contact details:

Mower Magic Ltd
Magic House
Station Road
North Hykeham
Lincoln, LN6 9AL
United Kingdom
Email: sales [at] mowermagic [dot] co [dot] uk

Our Phone Number is: 0845 123 5844
Alternate Phone Number is: 01522 690005
Our Fax Number is: 01522 718301

We are happy to take orders via Fax. We are happy to take orders from Local Government, Schools, Colleges and Charities. Just fax your order to us and we will contact you to arrange payment. We can supply pre-sale invoices for your Purchase Orders.

Reg VAT No: 756 0415 38

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

CREDIT CARDS: We accept Visa, Mastercard, Delta Switch American Express and Solo cards.

CHEQUES. You may also pay by cheque. Cheque should be made out to "Mower Magic Ltd". You should allow 10 working days for cheques to clear, after which the goods will be dispatched (subject to stock availability).

You have the right to cancel any order. The Cancellation Period begins from the day on which the contract for the supply of goods is concluded (ie the purchase day). The Cancellation Period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer recieves the goods. Goods must be returned in an unused state, and in their orginal packaging. The consumer is liable to pay for the cost of returning the goods to ourselves. We will return your money within 30 days of notice of cancellation (ie. 30 days from the date the notice was posted or given). This does not affect your statuory rights as a consumer.

Shipping And Handling Shipping and Handling are included in the price shown - for products going to addresses in mainland England, Wales and Scotland, excluding postcodes show below - unless otherwise stated in the product description. We recommend that goods should be inspected before they are signed for, as goods obviously seriously damaged in transit should be REFUSED. You must notify us via email with 24 hours if your goods are subsequently found to be damaged.

Please see our separate delivery information page for details: Click here to view.

Delivery Schedule Most items are kept in stock, and therefore we aim to deliver your order right away. You should normally expect to receive your order well within 5 business days - however it may take longer if items are out of stock. We will keep you informed of any delays. Mower Magic Ltd shall not be held liable for any delays in delivering goods, nor shall they be liable for delays caused to customers work projects due to machinery not arriving. Mower Magic Ltd shall not be liable to customers for charges for hire of alternate machinery or labour. Mower Magic Ltd will not be liable for compensation of any kind due to later deliver of machinery or failure of machinery.

Parts that are not in stock will be ordered, these often arrive to us in 3 - 5 days and then we forward on. Obscure parts may take longer.

Back Orders If your item is not in stock, we will back order the item for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All order prices are VAT inclusive.

Credit Card Security
CREDIT CARD HANDLING: Our online catalogue is created using ACTINIC Software. ACTINIC provides us with a shopping basket facility and links to a secure payment service provider.

Guarantee All products come with manufacturers warranty of between 1 and 5 years. In the unlikely event that your purchase develops a fault within the warranty period, Mower Magic will refer you to your local dealership where the product will be examined by their qualified technicians and repaired as per the warranty details . This does not affect your statutory rights as a consumer.

Mower Magic will not be liable for any additional costs incurred whilst goods are away for warranty repairs - this includes rental or hire charges for equipment from a third party.

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QUAD BIKES and MINI MOTOS BUGGYS
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Buyers of Quad Bikes and Mini Moto's MUST read and comply with the following SAFETY STATEMENT:

All Terrain Vehicles and Quads are serious off-road machines and are capable of high speeds. These vehicles are NOT TOYS. Safety headgear and protective clothing are ESSENTIAL for all driving conditions. Youngsters should be supervised by a responsible adult at all times. Apache Quads and Mini Motos are not designed to carry passengers and are for off road use unless otherwise specified.

Apache quads are designed for fun leisure use, not for stunts or jumps which may cause serious damage to the machine and/or driver. Never touch any mechanical part as they become hot with use. Ensure feet are kept firmly on the footplates at all times.

Machines should be serviced and inspeced regularly by a qualified motor mechanic.

Usage of these vehicles is entirely at the customers own risk. Mower Magic and their suppliers are not liable for any accidents or damage how so ever caused whilst the vehicle is in customers possession. Assembly of the unit is also at customers own risk and any problems that may occur from incorrect assembly are not warrantable, nor are the suppliers culpable.

Please take safety seriously.

Reaching Us If you need to reach us, please email us on sales [at] mowermagic [dot] co [dot] uk, alternatively, you can Fax us on 01522 718301, or call on 0845 123 5844 - our phone lines are normally manned from Monday to Friday 10am - 4pm, with answerphone facilities in use at other/busy times. You can write to us at Magic House Station Road North Hykeham Lincoln LN6 9AL United Kingdom

Privacy Policy Mower Magic Ltd do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.

If you have any queries on our Privacy Policy, please send an email to privacy@mower-magic.co.uk

Information is collected through the ordering process and email enquiries, in accordance with the Data Protection Act 1998. We NO NOT hold ANY credit card details at all - Our partner service provider, PROTX is responsible for handling all transactions and we are not privy to any personal financial information.

All information held is accessible and used only by Mower Magic to necessitate order processing and delivery of goods. From time to time Mower Magic may send, via email, news of offers and new products that are available from us. If you do not wish to recieve such email, please opt out by sending an email headed "OPT OUT" to nomail@mower-magic.co.uk

Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy
RETURNS & COMPLAINTS: If you are unhappy with any aspect of your order, you should contact us via email in the first instance. The email address is: queries@mower-magic.co.uk - we will acknowledge your complaint within 5 working days and at this stage advise you on how long it will take to resolve the complaint. We will keep you informed throughout the process. This does not affect your statutory rights as a consumer.

Roomba Faults:
When sending your Roomba to us for repair, you MUST follow these instructions:
* FAULT: Please remember to enclose details of the fault - include as much information as possible.
* YOUR DETAILS: Include your Name, Address and Telephone details.
* PURCHASE: Please specify if your Roomba was purchased from us, including any order number, or if it was imported from abroad.
* CLEAN: For Health & Safety reasons you MUST empty the collection bin and make effort to remove as much dust and dirt from the machine as possible. Roomba's sent to us for service INCLUDING WARRANTY CLAIMS that are full of dust and dirt will be subject to a £10 + VAT Cleaning fee.
* IDENTIFY: You should attach your Name and Telephone Number via a sticker or tag to ANY and EVERY component sent to us. Mower Magic will not be held responsible for items sent to us that are not clearly labelled.

Mower Magic does NOT operate a "Try & Return" policy. Faulty goods should be notified to us as soon as possible. We are under no obligation to accept returns of Non-Faulty goods after the 7 day cooling off period.

Spare Parts: Mower Magic will attempt to source spare parts for customers on occasion. We can only do research with the information given by customers and for that reason Mower Magic will not be held liable for any wrongly supplied parts whatsoever. All parts are researched and supplied on a best endeavours basis. Customers should note that we will do our best to supply parts based on information received. Except in instances of our breach of contract, Mower Magic will not be liable for any return postage costs incurred if the parts turn out to be incorrect based on the customers description. All researched parts are classed as Special Order Items.