About Us

Mower Magic Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] mowermagic [dot] co [dot] uk.

Our Contact details:

Mower Magic Ltd
Magic House
Station Road
North Hykeham
Lincoln, LN6 9AL
United Kingdom
Email: sales [at] mowermagic [dot] co [dot] uk

Our Phone Number is: 01522 690005

We are happy to take orders via Fax. We are happy to take orders from Local Government, Schools, Colleges and Charities. Just fax your order to us and we will contact you to arrange payment. We can supply pre-sale invoices for your Purchase Orders.

Reg VAT No: 756 0415 38

Making A Purchase

Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

CREDIT CARDS: We accept Visa, Mastercard, Delta Switch American Express and Solo cards.

CHEQUES. Sorry, unless you are a business that has an account with us, a local authority or registered charity, we no longer accept cheques. Cheque should be made out to "Mower Magic Ltd". You should allow 10 working days for cheques to clear, after which the goods will be dispatched (subject to stock availability).

You have the right to cancel any order. The Cancellation Period begins from the day on which the contract for the supply of goods is concluded (ie the purchase day). The Cancellation Period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer recieves the goods. Goods must be returned in an unused state, and in their orginal packaging. The consumer is liable to pay for the cost of returning the goods to ourselves. We will return your money within 30 days of notice of cancellation (ie. 30 days from the date the notice was posted or given). This does not affect your statuory rights as a consumer.

Approximately 21 days after completion of the purchase, we will ask you for feedback about how well we did and what you think of the product. This feedback will be collected by FeeFo. It will be a one-time only request that can be ignored if you choose. We, and Feefo, do not pass your details onto any other organisation of any sort.

Shipping And Handling

Shipping and Handling are included in the price shown (over £49.99, otherwise carriage calculated at checkout) - for products going to addresses in mainland England, Wales and Scotland, excluding postcodes show below - unless otherwise stated in the product description. We recommend that goods should be inspected before they are signed for, as goods obviously seriously damaged in transit should be REFUSED. You must notify us via email with 24 hours if your goods are subsequently found to be damaged.

Please see our separate delivery information page for details: Click here to view.

Delivery Schedule

Most items are kept in stock, and therefore we aim to deliver your order right away. You should normally expect to receive your order well within 5 business days - however it may take longer if items are out of stock. We will keep you informed of any delays. Mower Magic Ltd shall not be held liable for any delays in delivering goods, nor shall they be liable for delays caused to customers work projects due to machinery not arriving. Mower Magic Ltd shall not be liable to customers for charges for hire of alternate machinery or labour. Mower Magic Ltd will not be liable for compensation of any kind due to later deliver of machinery or failure of machinery.

Parts that are not in stock will be ordered, these often arrive to us in 3 - 5 days and then we forward on. Obscure parts may take longer.

Back Orders

If your item is not in stock, we will back order the item for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All order prices are VAT inclusive.

Credit Card Security


CREDIT CARD HANDLING: Our online catalogue is created using ACTINIC Software. ACTINIC provides us with a shopping basket facility and links to a secure payment service provider.

Guarantee

All products come with manufacturers warranty of between 1 and 5 years. In the unlikely event that your purchase develops a fault within the warranty period, Mower Magic will refer you to your local dealership where the product will be examined by their qualified technicians and repaired as per the warranty details . This does not affect your statutory rights as a consumer.

Mower Magic will not be liable for any additional costs incurred whilst goods are away for warranty repairs - this includes rental or hire charges for equipment from a third party.

Machines should be serviced and inspeced regularly by a qualified motor mechanic.

Usage of these vehicles is entirely at the customers own risk. Mower Magic and their suppliers are not liable for any accidents or damage how so ever caused whilst the vehicle is in customers possession. Assembly of the unit is also at customers own risk and any problems that may occur from incorrect assembly are not warrantable, nor are the suppliers culpable.

Please take safety seriously.

Reaching Us

If you need to reach us, please email us on sales [at] mowermagic [dot] co [dot] uk, alternatively, you can call on 0845 123 5844 - our phone lines are normally manned from Monday to Friday 10am - 4pm, with answerphone facilities in use at other/busy times. You can write to us at Magic House Station Road North Hykeham Lincoln LN6 9AL United Kingdom



<b>What do we use Cookies for?</b>
They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience

and determine relevant products to show you.
To personalise and improve your customer experience.
To recognise the device that you are using.
To store the content of your online shopping bag whilst you browse the site and to complete an order.
To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the

products you purchased. Mower Magic uses this information to help make the website more user friendly, develop our Site design

and to continuously improve the quality of the service we provide.
To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
For re-marketing purposes to determine relevant related products to show you when you're browsing on other selected websites.

These cookies can be associated with services provided by a third party such as an advertising network.
We also offer you the facility to share your experience on our Site through social media sites such as Facebook and Twitter. By

using these features, you are consenting to allow cookies from these providers. More information about how these providers use

cookies can be found at their websites.

Cookies are an essential part of how our Site works, as they remember certain information about a visitor. Mower Magic uses

First Party cookies (these are placed there and used solely by Mower Magic) and Third Party cookies (these are placed there by

third parties we work with).

Are cookies safe?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never

compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For

a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/

Can I turn off cookies?
Yes – but if you choose not to allow the use of cookies, your experience of our Site will be limited and many integral aspects

of the Site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the

settings provided in your web browser to prevent us from storing cookies on your computer hard drive.

For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. For further

information on non-essential cookies used for targeting and banner advertising please see below.

Details of our Third Party Cookies
Mower Magic allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our

site. These cookies enable us to monitor which adverts you see and click on to get to our site.

For details of the Third Party cookies we use please see the table below. Mower Magic is not responsible for the content or

privacy policies of Third Parties or other websites, and we advise that you check these yourself.

The following Cookies are all used for Analytical and Targeting purposes.

Google Tag Manager
Google Analytics
GA Audiences
Facebook Connect
Facebook Custom Audiences
Criteo
Sellerdeck

Opting Out
Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To

opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more

about the opt-out and how to properly install the browser add-on here.

Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads

Settings

This Cookie Notice was last updated on 2 May 2018, and further changes will be communicated by updating this notice.

Contact
Should you need to contact us please write to:
Mower Magic Ltd, Magic House, Station Road, North Hykeham, Lincoln, LN6 9AL quoting Security and Privacy Enquiry.

Privacy Policy

Cookies & Privacy Notice - Customers
Mower Magic Limited (“Mower Magic”) are committed to complying with the General Data Protection Regulation and the Data

Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you

to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and

more personalised shopping experience.

We have published this notice to help you understand how and why Mower Magic collect information from you; who we share your

information with, why and on what basis;and what your rights are.

If we make changes to this notice we will notify you by updating it on our website. Mower Magic will be what is known as the

‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or

“us”. By Data Controller, this means Mower Magic determines the purposes and way in which any personal data are, or will be,

processed.

Should you need to contact us please write to:
Mower Magic Limited, Magic House, Station Road, North Hykeham, Lincoln. LN6 9AL

This privacy notice was last updated on 2nd May 2018.

What information we collect when you register and why?
When you buy goods from us, you are entering into a contract with us and we will ask you to provide some personal information

such as;

full name
address (and previous addresses)
contact numbers, and
email address.

As an existing customer if you have shopped with us using a credit or debit card, or we have taken these details for a payment

authorisation, we will securely collect and store this payment card information. New customers and existing customers whose

payment cards have expired will be asked if they would like to automatically store these details in order to speed up the

payment process.

When you apply for a credit account, we get information about you from credit reference agencies. This is covered in more

detail in the section, Who we share your information with and why.

In order to undertake website personalisation, we will also gather information about the devices you use to access our sites

(desktop and mobile), and this may include IP address. For further information on our use of cookies and tracking please see

our Cookie Notice.

When you shop in our stores Mower Magic uses CCTV for security monitoring purposes.

How do we use your information?
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The

law says we must have one or more of these reasons and these are:

Contract - your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you your

goods.
Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
Legitimate Interests - this means the interests of Mower Magic in managing our business to allow us to provide you with the

best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as

delivery partners.
Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your

information for law enforcement purposes.

Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do

so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.

<table>
<tr>
<th width="38%">What we use your personal information for</th>
<th width="35%">Our reasons (legal basis)</th>
<th width="27%">Our explanation of Next’s legitimate interests</th>
</tr>
<tr>
<td>Set up your Next account</td>
<td>• Legitimate interest</td>
<td>Process efficiency in dealing with such activity.</td>
</tr>
<tr>
<td>Storing payment cards</td>
<td>• Consent</td>
<td>N/A</td>
</tr>
<tr>
<td>Process your orders </td>
<td>• Fulfilling a contract </td>
<td>N/A</td>
</tr>
<tr>
<td>Notify you of your order status.</td>
<td>• Legitimate interests</td>
<td>Process efficiency in dealing with such activity, and to make improvements to our services.</td>
</tr>
<tr>
<td>Manage your account/ provide customer services to you.
This may include:
transfers to Third Countries who undertake customer services/communications activities
call recording
data verification
customer complaints/queries
</td>
<td>• Legal obligation/
Legitimate interests
(depending on nature of services)
</td>
<td>Keeping our records up to date, handling our customer contact efficiently and effectively, working out which of our

products and services may interest you and telling you about them. </td>
</tr>
<tr>
<td>To detect, investigate and report financial crime (e.g. Fraud)
</td>
<td>• Legal Obligation / legitimate interests
</td>
<td>Developing and improving how we deal with financial crime.
Complying with any legal obligation placed on us by regulators such as the FCA.
Complying with any regulations that apply to us.
Process efficiency in dealing with such activity, and to make service and process improvements.
</td>
</tr>
<tr>
<td>Undertake website personalisation and administration.
</td>
<td>• Legitimate interests
</td>
<td>Developing products, services, applications and designs that attract and retain customers.
Improving customer interaction with our sites.
Defining types of customers for new products or services
</td>
</tr>
<tr>
<td>Marketing communications to inform you of special offers, promotions, new lines and Sales. Provide you with online

advertising.
</td>
<td>• Legitimate interests
</td>
<td>Developing products, services, applications and designs that attract and retain customers.
Improving customer interaction with our sites.
</td>
</tr>
<tr>
<td>Notifying you about enhancements to our services, such as changes to the website and new services that may be of interest

to you.
</td>
<td>• Legitimate interests
</td>
<td>Developing products, services, applications and designs that attract and retain customers.
Improving customer interaction with our sites.
</td>
</tr>
<tr>
<td>Contact you to undertake customer satisfaction surveys, invite you to provide product reviews or for market research.
</td>
<td>• Legitimate interests
</td>
<td>Developing products, services, applications and designs that attract and retain customers.
Improving customer interaction with our sites.
</td>
</tr>
<tr>
<td>Maintaining network and data security
</td>
<td>• Legitimate interests
</td>
<td>To maintain the security of our network this in turns helps us to maintain the safety and confidentiality of your

information.
</td>
</tr>
<tr>
<td>Logistics planning, demand forecasting, management information and research
</td>
<td>• Legitimate interests
</td>
<td>We use information about shopping habits, products bought and volumes, to help us to respond to demand, ensure the right

products get to the right areas and to help us plan our ranges.
</td>
</tr>
</table>


Who we share your information with and why.
Mower Magic works with a number of trusted suppliers, agencies and businesses in order to provide you the high quality goods

and services you expect from us such as delivery companies, credit reference agencies, fraud prevention agencies, product

technicians visiting your home and market research companies amongst others.

Some examples of the categories of third parties with whom we share your data are:

Supplier Partners
Mower Magic works with a number of trusted partners who supply products and services on our behalf. All partners are subject to

thorough security checks, and will only hold the minimum amount of personal information needed in order to fulfil the orders

you place or provide a service on our behalf.

Delivery Partners
In order for you to receive your goods, Mower Magic works with a number of delivery partners. Again, we only pass limited

information to them in order to ensure delivery of your items.

IT Companies
Mower Magic works with business who support our website and other business systems.

Marketing Companies
We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product

reviews on our behalf.

Payment processing
Mower Magic works with trusted third party payment processing providers in order to securely take and manage payments.

Credit Reference Agencies
When you apply for credit with us we will make searches about you with credit reference agencies. We do this to make sure

customers who apply for credit accounts are able to manage the level of credit offered and not committing fraud by providing

false or inaccurate information.

In order to process your application we will supply your personal information to credit reference agencies (CRA’s) and they

will give us information about you, such as your financial history. We do this to assess your creditworthiness and product

suitability, check your identity, manage your account, trace, recover debts, and prevent criminal activity.

We will also continue to exchange information about you with the CRAs on an ongoing basis, including about your settled

accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. Your data will be

linked to the data of your spouse, any joint applicants or other financial associates.

We will use automated credit-scoring methods to assess your application and to confirm your identity. We will automatically

check your credit history against our lending criteria and if you don’t meet our requirements you will be declined for credit.

For more information see the CRAIN notices above. There is also an automated decision section below with further detail. Should

you wish to object to the use of automated credit scoring, please contact us at the address above.

Debt recovery and fraud prevention services
Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money

laundering, and to verify your identity. These checks require us to process personal data about you.

The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent

fraud and money laundering, and to verify your identity.

Details of the personal information that will be processed include, for example: name, address, date of birth, contact details,

financial information, employment details, device identifiers including IP address and vehicle details.

We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect,

investigate and prevent crime.

We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to

verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a

contractual requirement of the services or financing you have requested.

We process your personal data on the basis that it is necessary in the public interest or in exercising official authority for

us to prevent fraud and money laundering, and to verify identity, in order to protect ourselves and to comply with laws that

apply to us.

Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud

or money laundering risk, your data can be held for up to six years.

Automated Decisions
As part of the processing of your personal data, decisions may be made by automated means. This means we may automatically

decide that you pose a fraud or money laundering risk if our processing reveals your behaviour to be consistent with money

laundering or known fraudulent conduct, or is inconsistent with your previous submissions, or you appear to have deliberately

hidden your true identity. You have rights in relation to automated decision-making: if you want to know more please contact us

using the details above.

Consequences of Processing
If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the

services or financing you have requested, or to employ you, or we may stop providing existing services to you.

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others

refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the

details above.

Data Transfers
Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual

obligations on the recipients of that data to protect your personal data to the standard required in the European Economic

Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.

Your Rights
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data;

request that your personal data is erased or corrected; request access to your personal data.

For more information or to exercise your data protection rights, please contact us using the contact details above. You also

have a right to complain to the Information Commissioner’s Office, which regulates the processing of personal data.

Mower Magic will not share your information with companies outside of Mower Magic Ltd for their marketing purposes.

If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data

Protection Officer at the address provided above, or by calling the us on 01522 690005.

You may continue to receive mailings for a short period while your request is dealt with.

How long we keep your information
If we collect your personal information, the length of time we retain it is determined by a number of factors including the

purpose for which we use that information and our obligations under other laws.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your

personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use

your information above. The only exceptions to this are where:
the law requires us to hold your personal information for a longer period, or delete it sooner;
you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any

of the reasons permitted or required under the law;
we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we

will retain your personal information until those proceedings have concluded and no further appeals are possible; or
in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or

shorter period.

What are your rights
You are entitled to request the following from Mower Magic, these are called your Data Subject Rights and there is more

information on these on the Information Commissioners website www.ico.org.uk

Right of access –to request access to your personal information and information about how we process it
Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal

information completed
Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact us at the

address above.
Right to restriction of processing – to restrict processing of your personal information
Right to data portability - to electronically move, copy or transfer your personal information in a standard form
Right to object - to object to processing of your personal information
Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making,

including profiling


If you have any general questions about your rights or want to exercise your rights please contact us at the address above.

You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live

or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data

protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being

used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint

and we will seek to resolve any issues or concerns you may have.

Cookie Notice
This notice is designed to help you understand what cookies are, how Mower Magic uses them and the choices you have in regards

to their use.

By continuing to use www.mowermagic.co.uk, magicparts.co.uk, magic-parts.co.uk, nicestuff.co.uk, you are agreeing to our use of

cookies in the manner described in this notice.

What are cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit

the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or

for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address,

date of birth or credit card details.

The cookies we use fall into four broad types:

Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the

website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do

not gather information about you that could be used for marketing or remembering where you've been on the internet.

Analytical/Performance Cookies
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to

help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular,

identify when errors occur, and test different versions of a page or feature to see which one works best.

Functionality Cookies
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you

are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means

we can't identify you personally. They do not gather any information about you that could be used for selling advertising or

remembering where you've been on the internet, but do help us to serve you with advertising that is more relevant to you.

Targeted Marketing Cookies
We also use cookies to assist in targeted advertising. Without these cookies, online advertisements you encounter will be less

relevant to you and your interests. We also use them to measure the effectiveness of our marketing communications, for example

by telling us if you have responded to an advert that we have sent you.

If you would like more information on any of these types of Cookies, including how to opt-out, please visit

www.youronlinechoices.

Returns Policy


Thanks for your purchase! if you are unhappy with any aspect of your order, you should contact us via email in the first instance. The email address is: sales@mowermagic.co.uk - we will acknowledge your complaint within 5 working days and at this stage advise you on how long it will take to resolve the complaint. We will keep you informed throughout the process. This does not affect your statutory rights as a consumer.

Mower Magic does NOT operate a "Try & Return" policy. Faulty goods should be notified to us as soon as possible. We are under no obligation to accept returns of Non-Faulty goods after the 7 day cooling off period.

Spare Parts: Mower Magic will attempt to source spare parts for customers on occasion. We can only do research with the information given by customers and for that reason Mower Magic will not be held liable for any wrongly supplied parts whatsoever. All parts are researched and supplied on a best endeavours basis. Customers should note that we will do our best to supply parts based on information received. Except in instances of our breach of contract, Mower Magic will not be liable for any return postage costs incurred if the parts turn out to be incorrect based on the customers description. All researched parts are classed as Special Order Items.

Mis-Picks: If we have sent you a mis-picked part - please accept our apologies for this rare event. For small items we can send you a pre-paid label so that you can just pop it in a post post cost-free. For larger item we will instruct a courier to collect the item. We always recover the incorrect item before sending out the replacement, that way everyone knows where they are in the process. The returned item will trigger the release of the replacement item automatically. We operate a swift and effecient returns process, that works well.

Warranty Repairs. Whenever possible we will refer you to a local repair agent. Any items that need to be returned to us for inspecion will need to be properly boxed / protected by the customer at the customers expense. We recommend you keep the original product box for the duration of the warranty period. Repairs carried out to remedy situations or circumstances deemed not warranty will be chargeable.

Any item needing to be replaced will need to be recovered back to Mower Magic first, before a replacement can be sent.