If your item needs to come back to us, we have a standard produre to make that happen.Please complete all of the steps shown here. After filling in each section be sure to press the green tick button to save the input. Please note it is the customers responsibilty to ensure the product is properly and sufficiently packaged so it arrives back in good condition. We suggest using the original packaging wherever possible and placing packing under the chassis of wheeled machines to protet the wheels. Charges could be applied if you make insufficient arrangements to package the item and it is damaged in transit.When everything is complete, press the button at the bottom of the screen and comlete the checkout process.