Frequently Asked Questions!

Frequently Asked Questions!

I have too many items in my basket!

Every time you click on the "Add to Cart" button, another item is added to the total. If you find you have too many of one particular item in your cart simply click on "View Cart" at the upper right of the screen. You can then amend the quantity and click either "Update" to continue shopping, or "Checkout Now" to finish the order and pay.

You keep all items in stock, right?

We keep many items in stock. We also show stock holdings for many of our direct-delivery items that might come direct to you from a manufacturer or distributor. Many popular parts are held in vast quantities here, but many less common spare parts are ordered on-demand from manufacturers. We show stock holdings where-ever possible, but if we make no mention of items being in stock or not, then assume they will be brought in on-demand, which can take just a few days or sometimes longer.

Where is my stuff? How long will my goods take to arrive?

Needless to say it is our intention to get product out to customer as soon as possible. Most of our products are delivered on a Next Working Day Service if ordered before 12 noon the previous working day, this is if stock levels permit and is not a guarantee! (we have over 95% order fulfilment on next day delivery items). Larger heavy items that require a pallet or lorry delivery (e.g. Ride-On Mowers, Lawn Tractors, Chain Harrows, cement mixers etc ) usually take 3 - 4 working days, and may take longer if a PDI is required. We are not able to give delivery times on any free delivery services.

Allow time before chasing

Please allow up to 5 working days before calling to chase your delivery. Please see above regarding large items.

Spares: Many uncommon spare parts are ordered on request and generally you should allow 10 working days, although most common parts will be sooner.

What happens if goods arrive damaged?

Upon delivery, please inspect all goods thoroughly before signing. Check for any signs of damage, including the packaging. If you are unfortunate enough to receive damaged or missing items, you must either refuse the delivery (If Badly Damaged) or ensure it is noted on the couriers paperwork. You must then inform us, in writing within 3 working days of the delivery, otherwise we cannot accept liability. No claims with regard to damaged or broken items can be made after the courier has left delivery address, unless they have been signed for as "damaged".

I ordered two different items but only one has arrived..

Don't worry, many of our items are shipped from different warehouses. Different items may travel via different carriers, and so you will most likely receive two deliveries. If you have not received your items after five working days, please see above "Where is my stuff?"

Does Mower Magic have a printed catalogue?

Our website is our catalogue and we currently do not print a fully bound book. We do however print a special offers brochure, and can provide manufacturer brochures and leaflets. We can provide printed matter on some specific products.

Does Mower Magic ship goods outside of the UK?

Yes we do, but restrictions apply. Currently we can only deliver machinery to United Kingdom mainland addresses. Some machines can go to local islands such as Isle of Wight, Isle of Man etc. Smaller items such as parts can be shipped internationally, but are subject to additional postage which is calculated at the checkout. See our deliveries page for more info: Click here to view.

Do you do Product Servicing?

Yes - Mower Magic will handle all warranty / guarantee issues, and also has a full service workshop with trained machinery mechanics.

I have run my petrol machine with no engine oil and it has seized - that will be covered by warranty, right?

Sorry no. The number one rule with petrol engine machines is that you MUST ensure there is the correct amount of oil in the engine as specified by the manufacturer. No manufacture will entertain warranty claims for seized engines that have been caused by lack of oil.

I need a Spare Part, can you help?

Mower Magic offer a comprehensive parts ordering service, but in order to progress your enquiry we need to know the following information: Manufacturer of machine, Model of machine, Type of machine, Age of machine, Serial Number, Specific Part required with lots of detail. Please note we will be looking at computer databases, parts lists and diagrams and we will almost certainly NOT have an example real-life machine to look at. Enquires not providing this information will not be processed.

Where are Mower Magic based?

If you are in the Lincoln area, why not visit our showroom? We have a small range on display and you can see the robotic lawnmowers in action. Please note if you are visiting to view a specific item please contact us first to make sure we have it on display. Our Contact details:

Our Contact details:

Mower Magic Ltd
Magic House
Station Road,
North Hykeham,
United Kingdom


Our Phone Number is: 01522 690005
Alternate Phone Number is: 01522 690005
Our Fax Number is: 01522 718301

Mower Magic Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at

We are happy to take orders via Fax. We are happy to take orders from Local Government, Schools, Colleges and Charities. Just fax your order to us and we will contact you to arrange payment. We can supply pre-sale invoices for your Purchase Orders.

I need help with my new petrol powered machine

I need help with my new petrol powered machine

Petrol powered machines are supplied "Dry" - this means you need to add motor oil before using. You should read the operators manual fully before use. If you do not have a manual you need to contact us immediately before using the machine. Failure to use the correct oil with your machine will result in damage to the engine.

A guide for new petrol machines is available Click here to read the guide

Modern Petrol Lawnmowers - they have changed.....

Some observations from a Mower Magic Customer:

If you are used to the way petrol lawnmowers worked in the past, then you will find that a new lawn mower is different in many ways.

First there is a 'safety' cut out bar up at the handle. If you do not pull the safety bar, then the engine will not start. If you let go, then it will stop. No more idling while you empty the grass box. You are going to have to start the engine again.

Second, the throttle either doesn't exist, or doesn't do what you might expect. There is probably a choke to help start a cold engine, and this might be engaged by pushing a 'throttle' lever to the end, but otherwise the lever will have little or no effect on the speed of the engine.

This has come about as a consequence of that safety device, above. The only time the engine runs is when you are holding the handle to use it. So a single speed of engine operation is all that is required, a bit like an electric lawnmower.

However on a petrol lawnmower there is usually a load-feedback mechanism so that it gets more fuel when put under load. This is automatic and you do not need to do anything about it. You will hear the engine rev up a little when you get to that tough bit...

If you do not like the speed at which your engine is set to run then you need to check the manual to see if there is an adjuster, or talk to your supplier. Mower-Magic have been very good in this regard.

Happy grass-cutting!

S Nash 6 April 2012

The Science of Mulching

Tyre Sizes Explained

Tyre Sizes Explained

Thread Sizes Explained

Thread Sizes Explained

Why does my mower keeps stopping ?

A question we gets asked a lot is

"Why does my mower stop as soon as I start to mow?" Or, "why does the petrol engine stop when I push it into the grass?"


"My battery mower only lasts a few minutes, why?" Or, "Why won't my mulching mower mulch properly?

All these point to the grass being too long to start with. If the grass has not been cut for a long time, and is longer than ankle height, and/or is particularly green and lush, or wet, you may need to take the grass down in stages.

Put the cutting height up as far as it will go. Make sure the mower is in collecting-grass mode (or if it has side-discharge use that), and push the machine very slowy. Do not try to mulch the grass at this stage. If the grass is wet you show allow it to dry.

Petrol mowers will cut out if pushed hard into very long grass - they just will not cope with it.

Battery mowers will use a huge amount of energy hacking through long grass.

You should slowly take the grass down in stages, until you have it at a nice short length. Only then will mulching functions work and battery life will be extended.


I am not in the UK - will I have to pay TAX when my purchase arrives ?

If you live outside of the UK you may be liable to pay tax on receipt of the goods ordered.
Please note this is not something we have any control of.

E10 Petrol

Briggs & Stratton Petrol Engines - E10 Fuel. Briggs & Stratton overhead-valve and side-valve engines can both use up to, and including, 10% ethanol petrol. Always use clean, fresh, unleaded petrol with an octane rating of at least 77 for side-valve engines or at least 85 for overhead-valve engines.

We recommend the use of Briggs & Stratton Fuel Fit petrol stabiliser, Order No. 992380 (100 ml) or 992381, (250 ml) to keep fuel fresh for up to 3 years. When using E10-95 petrol, the dosage should be increased by 25%.

Buy fuel in quantities that can be used within 30 days. This will ensure that the fuel is always fresh and that the volatility of the fuel matches the season. Do not mix petrol with oil.

NOTE: We recommend NOT using petrol containing more than 10% ethanol (E10) blend and this MUST be removed from the engine before storage. Methanol-containing petrol must also NOT be used.

Please also refer to the engine operating instructions for more information or visit:

We do also recommend to add fuel treatment to fuel when recently purchased, and not buy more than the machine will consume in 30 days. Super unleaded can be used as alternative, however machines produced after 2000 should be resistant for the additional E10.

We always recommend to look in the engine manual for clarification.