About Free Delivery
Some products with a Wh rating of over 100Wh need to be shipped via a HAZMAT network and for that reason will have a shipping supplement applied: Non-exhaustive list of examples: BOROTAK43LIERGO4AH, BOROTAK43LIERGO4AH-2, GWG40B4, GWG60B2, GWG60B4, GWG60B6, MCLI58T, MCLI58CS, MCLI58HT, MCLI58GB, WER16LIHP, WERR17LIP.
Some georgaphical restrictions apply and we are unable to offer free delivery to the Scottish Highlands, Northern Ireland, and off-shore UK addresses. For a full list of restricted addresses and delivery prices, please view the delivery table below. Full carriage charges are calculated during the checkout.
Carriage charges will apply for all orders under £75.00, and all Special Order Parts of any value, regardless of country. Any special order items or items stated as such will be charged carriage and will be quoted for during the checkout or at time of purchase. Carriage is payable on all Aspen orders.
UK Mainland Delivery is FREE for most orders over £75*
For small low cost items such as spare parts, postage charges apply. Use as a guide only, all +VAT:
Royal Mail Mail Tracked
2 – 3 days
DPD Premium Tracked
1 – 2 days
Small Items < 0.2 kg
Medium Items < 1 kg
Maxi Items < 15 kg
UK Mainland Delivery is FREE for most orders over £75
Northern Ireland and Scottish Highland and Isles Postcodes
Add to cart and checkout to see latest prices
British Islands: Isle of Wight, Isles of Scilly, Isle of Man
Add to cart and checkout to see latest prices
NOTE: International Orders: may take considerably longer and are often not trackable depending on the country and service used. Please note we will dispatch international orders but are unable to subsequently make them get to you any faster. If you are an international customer outside of UK you must allow plently of time for your order to be delivered. We take no liability for wrongly ordered items (see below).
Special Order Parts
PLEASE NOTE: All Special Order items and parts are subject to a non-refundable minimum carriage charge of £4.20.
Petrol Engine Machines
All petrol machines use standard Unleaded Petrol, and you will need to purchase this. We recommend "Aspen Fuel".
Petrol machines do NOT run on diesel fuel unless specifically designed to. For 2-Stroke engined machines, 2-Stroke Oil will need to be added to the petrol at the correct mixing ratio - as provided in the user manual / manufacturer's specification. Failue to do this will result in a non-warranty failure.
Safety First - Always Read The Manual
Children, or any persons who have not read the operating instructions, should not be allowed to use machinery.
Use of all machinery is at the operators risk. Mower Magic Ltd take no responsibility whatsoever for accidents arising from use of machinery.
Please retain all packaging materials until you are happy that the product is correct, undamaged and fully working. For products delivered on pallets, please retain the pallet until you are certain the product is correct, undamaged and fully working. For any collections of products that were originally sent on a pallet, the product will need to be re-palletised by the customer before a collection can take place.
Warranty and After Sales Support
The manufacturer of each product provides warranty on its products against defects in materials and workmanship. The products have been manufactured to the highest quality standards and are guaranteed for domestic use against faulty parts or manufacture.
Warranty covers all parts and labour undertaken on your machine covered by this policy. This is conditional upon the repairs being carried out by an approved service dealer.
On all products, delivery and collection of the machine is the owners responsibility and not covered by this policy.
The warranty period starts from the date of purchase by the consumer.
Warranty periods are those effective at the time of purchase and published in literature and on our website. Warranties are conditional on the product being used domestically and being serviced at the recommended intervals.
For products used commercially (i.e. for hire or by contractors, local councils, caravan sites, water authorities, or any similar use where the machine is employed for financial gain or is instrumental in being employed on properties being used for financial gain) the warranty period will be 90 days, unless otherwise stated.
Batteries and battery chargers on all products carry a 12 months warranty, except for the 24V, 48V and 80V Lithium-Ion products that carry a 2-year warranty.
Should a product be replaced under warranty, the warranty period will remain effective from the original date of purchase.
The Warranty will NOT cover the following:
* Consumable items, e.g. tyres, belts and blades (unless accompanied by evidence, satisfactory to Stiga Ltd., of mechanical failure).
* Second-hand goods.
* Defects which, in the opinion of us are in any way, or to any extent, attributed to:
-- ordinary wear and tear;
-- misuse / accidental damage;
* Failure to carry out the handling and operating instructions set out in the Owners Instruction Manual;
* Lack of reasonable care;
* The fitting of parts, replacements or extra components which are not supplied or approved by the manufacturer;
* Contaminated/stale fuel.
* Products currently stored outside of the United Kingdom.
* Periodic maintenance services instructed by the operators manual, or service parts replacement which would include oil, filters, batteries, brake linings, fabric grass bags, fuses and other service parts unless it can be proven that the item has evidence of faulty manufacture. These items can fail due to normal wear, or through lack of maintenance.
Servicing and Warranty
Some qualifying lawnmowers will carry a 3-year or 5-year conditional warranty from the date of purchase when used domestically. This warranty is not transferable.
To maintain your warranty your machine must be serviced by an authorised service centre.
To maintain a 3 or 5 year warranty the machine must be serviced before the end of the 2nd year of ownership and annually thereafter. Evidence of servicing will need to be produced when making a claim. Failure to keep the machine serviced at these intervals will result in the warranty reverting to a standard 2 year period.
Please be aware that when using your machine in certain conditions it will require additional servicing or maintenance as recommended in your user manual.
These conditions include, but are not limited to:
dry and dusty conditions
daily use of the machine.
Please note that spare part purchases are excluded from this warranty policy.
We. may use discretion, in exceptional circumstances to replace a part that is deemed faulty, subsequent to fitting by an authorised service dealer.
Mower Magic Ltd. will under no circumstances whatever be liable for special incidental or consequential damages if they are do to any misuse or improper use of the products.
Mower Magic Ltd.s obligations under this warranty are to repair or replace any faulty products meeting the above terms. The decision between repair or replacement will be entirely at Mower Magic Ltd.s discretion.
Warranty is provided in addition to your statutory rights.
Returns of Non-Faulty goods within the 7-day cooling off period will be at the customers expense. Returned goods must be "As New", in complete re-saleable condition, including all manuals and loose items. (Excluding Special Order items, which are non-returnable for any reason.)
Spare Parts: Mower Magic will attempt to source spare parts for customers on occasion. We can only do research with the information given by customers and for that reason Mower Magic will not be held liable for any wrongly supplied parts whatsoever. All parts are researched and supplied on a best endeavours basis. Customers should note that we will do our best to supply parts based on information received. Except in instances of our breach of contract, Mower Magic will not be liable for any return postage costs incurred if the parts turn out to be incorrect based on the customers description. These parts are subject the distance selling regulations, as above.
Swaps: Customers who order incorrect parts and subsequently send them back asking for them to be "swapped" for a different part will be charged carriage at the appropriate rate for the second delivery.
It is your responsibility to fully inspect the item upon delivery before first use, that the item you have purchased is to your satisfaction and therefore fit for purpose. Should you notice a fault or defect with any product or find that there are missing components, please contact us immediately. Any claims for goods damaged on delivery should me made with 7 days. We are unable to provide replacements for goods claimed to be damaged on delivery outside of this period. Failing to contact us at this early stage could affect your return/warranty entitlements.
Petrol powered machines should not be oiled or fuelled unless you intend keeping the item.
All returns must be returned in a re-saleable condition complete with all original packaging and labels, undamaged and unused. Please do not open any blister-packs unless you intend to keep the item. Should you wish to return a product, it must be in the original undamaged packaging.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to deduct from the total any amounts due by way of compensation to either repair the goods or to cover any loss.
Any items that need to be replaced must be returned to us first before a replacement can be issued.
Returning large palletised goods: If for any reason an item that has arrived on a pallet e.g (Lawn Tractor / Ride-on / Dumper/ Cement Mixer) needs to be returned, the item must be placed on the original pallet (or a suitable other pallet) before a collection can be arranged. The customer is responsible for ensuring the goods are suitably palletised for the return. We are not able to provide replacement pallets or assist with re-palletising the product for its return journey. We suggest holding onto the pallet the product came on.
Items delivered or transferred to locations outside of the Mainland UK - we are unable to collect or send warranty replacement items to these locations (including Northern Ireland, Channels Islands). If you require warranty replacement parts you must return the defective item to us at your cost first, and carriage will be payable for the replacement item should it be warranty (or the cost of the item if it is not).
Delivery Charge Refunds
Any delivery costs incurred by the customer to return any unwanted products are the responsibility of the customer.
Returns of small items by Post
If you return your purchase after this 14 day period but within 28 days, we will issue you with a Mower Magic eVoucher to the value of the item excluding original postage costs.
With the exception of faulty or damaged goods, if you return your purchase by post or courier after the 28 day period, we reserve the right to not offer a refund. Your item may instead be returned to you and prior to sending you will charged you the re-delivery fee that is applicable to the product purchased and the location to which your returns will be delivered.
Larger items including machines that require courier collection
International refund policy
When will I receive my refund?
If an event outside our control takes place that affects the performance of our obligations under this Contract i) we will contact you as soon as reasonably possible to notify you and ii) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event outside our control. Where the event outside our control affects the delivery or collection of products to you, we will arrange a new delivery date with you after the event outside our control is over.
You may cancel a Contract affected by an event outside our control which has continued for more than 30 days. To cancel a Contract in these circumstances, please contact us. If you opt to cancel, you will have to return (at your cost) any relevant products you have already received and we will refund the price you have paid.
Out of pocket expenses
When orders contain multiple lines and one or more items is not available, we will only split the order and send the available items at no extra cost after 28 days has elapsed. If the customer requires a split and send before 28 days have elapsed, an additional postage charge will apply.